Can I choose my own colors?
Yes! Ink and paper colors can be customized to fit your wedding palette. View our color palette to see the color samples. Remember screen colors vary so actual printed and paper color may be slightly different.
How long does the order process take? When will I get my invites?
Typical timeline is 4 weeks from order to printing. If you need your order quicker than this, we do offer a rush service for an additional 15% of your order total. Rush services can get your invites to you in approximately 2 weeks. Rush shipping charges will also apply.
How do I order?
On the top of the page, click on Order Your Stationery. Tell us the pieces you want, and the quantity. We’ll get all the details we need and get started right away. We require a 25% deposit to start work, which we will invoice you for.
When do I tell you my invite wording?
Once you place your order, we will send you Order Details sheets for each item you order. These are easy-to-fill-out PDF forms where we ask all about your colors, wording and other relevant information. To save these forms you will need the latest version of Adobe Acrobat, a free download available here: http://get.adobe.com/reader/
I am unsure of my quantities. Can I change them later?
Absolutely. We rarely see a bride who knows exactly how many of each item she needs right when she orders. Give us your best guess, and we’ll update all the quantities before we go to print.
Can I order extras at a later date?
Of course you can do this, but it is much more cost effective to order a few extras up front, as we require a minimum order of 25. We suggest ordering about 10% more than you think you will need just to cover last minute additions.
Do you have a minimum order?
We prefer to have a minimum order of 50, but will do any order above 25. We don’t want to turn anyone away because they just need fewer pieces.
Is there a discount for large orders?
We do offer discounts for orders totalling $650 or more. The discount amount increases as your total increases.
How many proofs will I see?
We will provide 3 email proofs and one printed proof. This is plenty for about 99% of our clients. If additional proofs are needed, they are charged at $25 for each electronic proof and $50 per printed proof.
How is this stationery printed?
We print digitally. We prefer this printing method as it keeps costs low, provides great printing detail, and creates almost no waste.
How do I pay?
When you place your order, we will collect 25% from you. The remaining balance will be due before your invites ship. We will send you your final invoice after you have signed off on your stationery and have given us your final quantities. We accept major credit cards and PayPal.
Are all Stationery Elements pieces available in all designs?
Yes, although every piece is not pictured, we have every Element available in every design. If you are unsure about ordering before you see a particular element please let us know and we’ll send a PDF of the piece to you.
Can I order a sample before I commit?
Yes! Samples are sent from our current stock, so colors of ink and paper may vary. A sample set will vary, but usually consists of an Invitation, Response Card, Envelopes and Mailing Labels, and possibly a Belly Band and a Place Card or Escort Card depending on our stock. The amount of your sample purchase will be credited to you should you choose to place your stationery order with us. Samples cost $5.95 each. Just go to Order My Stationery and let us know which designs you would like a sample of.
I am unsure of how to word my invite, can you help?
Sure, we have on our web site some Invitation Wording Guidelines. Check these out first and see if they answer any of your questions. If not, shoot us an email and we’ll help from there.
I would like to use one of your designs for something other than a wedding. Can I do that?
Of course. Just follow the same process for ordering, and when we send you your Order Details sheets just word your stationery the way you would like. Minimum order of 25 applies.
How soon before my wedding should I send out invites?
We suggest 6-10 weeks before your wedding date to give your guests plenty of time to respond, and time for you to know your guest count. Look here for a complete stationery timeline.
Do you do custom design?
Yes! We love designing absolutely unique invitations for our clients. These can be simple flat cards with a custom design, all the way to elaborate 3-dimensional pieces. Prices vary depending on your invitation design. Contact us for a free consultation to get started on your custom design.
Do you offer Favor Packaging?
We can certainly help with your Favor Packaging. Whether you are looking for the entire package design or just a tag or label, please let us know. There are so many options, and most brides need something customized to their favors so we don’t have anything pictured on our site.
Do you create maps for Enclosure Cards?
Yes, we do. A custom map design costs $175, and we can add this to an Enclosure Card for you. We can also supply you with a .jpg of the map we create if you would like to use it on your wedding web site. We like to use an existing map as a template and just add in the streets you want to see. Email us for details on creating a map for you.
I would like a Seating Chart instead of Escort Cards. Do you do that?
We can design your seating chart for you. Typically we do large 24 x 36” poster size charts matching your stationery design. For this we will need a list of each guest and the tables they are seated at. We will create your chart, then after you approve, we’ll send the files to a print shop close to you (such as a Kinko’s.) This way you can get a nice large chart, mounted on foam-core to stand nicely on a table or easel, and not have to pay for shipping from our location. The cost of the Seating Chart creation is $150.00.
What if there is a printing mistake when I get my order?
We pride ourselves on our accuracy at The Wishing Room. We take every precaution to make sure errors do not happen, from us checking our work carefully, to sending you electronic proofs and a printed proof to give you plenty of opportunities to catch any mistakes. We also cut and paste the wording information you send us on your Order Details sheets so we do not have a chance to mis-type information. We suggest having another person look at the proofs you receive to double check wording and spelling. If you find an error, such as a spelling error, or any wording or timing errors, after you sign off on the final proof, you will be responsible for any associated costs, including reprinting. If the error is the fault of The Wishing Room, we will take full responsibility.